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Information and Technology Group

The Information Technology Group (ITG) manages and maintains all computer, server, and network operations for the campus. This includes the Help Desk, College Classroom Labs (CCL), Networking, Telephone, and Data Center. Browse our site for information about services, requests and resources.

View information for ITG services, requests and resources below.  

closeup of hands on a laptop keyboard

Test Center

Phone: (808) 455-0273
Fax: (808) 455-0472
Office: LC 101
Email: lcctest@hawaii.edu

The Test Center offers limited
Accuplacer testing. For access,
students must present a photo identification card or a current
validated UH system photo ID.
Photo ID required for all services: NO ID — NO TEST.


closeup of hands on a laptop keyboard

UH Services

Hours: 24 hours a day, 7 days a week
Open during all Holidays
Phone: (808) 956-8883
Toll Free:
(neighbor isles) (800) 558-2669
Fax: (808) 956-2108
Office: UH Mānoa campus



Where can I check my UH E-mail account?
You can check your email here.

Where can I download UH Sponsored Software?
You can download the software here.
PC/IBM compatible users: click here.
Apple/Mac users: click here.

What do I do if my computer freezes or gives me an error message?
Try the following step in this order to correct the problem:
(WARNING! Any unsaved information will be Lost!)

  1. Quit the application that is giving you the error and re-launch the application.
  2. Quit all applications and restart the machine
  3. Press the keys <Ctrl><Alt><Delete>. A “close Program” window will appear. Select the application that is giving you difficulty. Click on the “End Task” button.
  4. Press the keys <Ctrl><Alt><Delete> twice to reboot the machine.
  5. Press the RESET button on the front (or back) of your computer and hold it down for 2 seconds.
  6. Press the Power button. Wait for 11 seconds. Press the Power button again. The computer will go through a Scandisk routine to make sure the hard drive is working properly. (Some computers with only one button requires you to hold down the power button until it restarts i.e. new Compaq and HP computers.)
  7. If none of the above steps work the unplug the power from the computer. Wait 11 seconds. Then plug the computer back in and power it up. The computer will go through the Scandisk routine.

How Do I Publish a Web Page?
To publish a web page, go here.

How do I password protect my screen saver on a mac?
Password Protects Screen Saver on a Mac

How do I reset my user account password on a Mac?
Resetting a User Password on a Mac

How do I use my Windows password as my screen saver password?
Use Your Windows Password For Your Screensaver Password

How do I create a password for my user account in Windows?
How to Create a Password Winows Login Account

How do faculty and staff request access to the Leeward CC Wireless Network for their visitors that request internet access?
Leeward CC wireless access requires the user to login using their UH user ID and password. A staff or faculty member of Leeward CC can request temporarily access for a visitor through this website. Once you are on the VIA website follow these directions:

    1. Click on the “Sponsor a visitor” link
    2. Login using your UH user ID and password
    3. Click on the “new” icon to add a visitor
    4. Information needed from the requester are
        • Visitor Name
        • Visitor email address
        • Visitor phone number
        • Start date and end date for Wireless Access
        • Reason for internet access
          Note: Any University of Hawaii faculty, staff, or student from ANY campus has access to Leeward CC Wireless as long as they have a valid UH user ID

How do I access the Leeward CC Wireless Network?
Please go to the following link for complete information on how to connect to Leeward CC Wireless

What is the policy on downloading of copyright material like movies and music?
Downloading copyrighted material is illegal and a matter that is taken seriously under the University of Hawaii system. For more information go to the following link.

How can I tell if a website is safe?
It is easy to disguise a malicious website and make it look a legitimate web link. Use web validation sites or software. These tools use input from the community, website owners and other input for different sources to verify websites. Some also test websites for malicious activities like spyware or spam. Web validation sites let you check a specific website to verify that it is safe. Web validation software verify websites dynamically when you are on the Internet. Web Validation Links:

Norton’s web validation search engine can be reached here.
Google has created a link to verify websites. Note: Where it states “website url” enter the website address that you want to verify. Paste the following link in your browser address bar http://www.google.com/safebrowsing/diagnostic?site=website url
MacAfee SiteAdvisor is a free browser plug-in that works with Internet Explorer and Firefox that analyzes websites. The free download can be reached here.

How do faculty and staff request for a relocation or new network port?
All network connection request must be taken through helpdesk at ext. 271 or email at lcchelp@hawaii.edu.


Do I Need To Take The Test?
What Should I Bring?

Where Do I Take The Test?

Should I Prepare For The Test?
ACCUPLACER tests you on skills and knowledge acquired over a long period of time. You are not expected to study material that you have never learned. However, reviewing can help especially if you have not taken tests for a few years or have not studied math in a while.

How Long Are The Tests?

What’s On The Test?
When Do I Get The Results?

What is the Placement re-test policy?

There will be a retest fee of $25 each time you elect to retake the test.  Please note the following:

  • A $25.00 fee will be charged for each time a student elects to retake the placement test.
  • All Placement retests will cost $25.00 per sitting.

Leeward CC students exempt from the $25 retest fee if:

  • You have not taken a Math course in 2 years
  • Your Placement scores are more than 2 years old

Check and Install Windows Updates

Microsoft will release Windows Updates on “Patch Tuesday,” the second Tuesday of each month. These releases might include MS Office and Optional Updates.

ITG strongly recommended installing ALL updates to improve computer security and optimal hardware operation.

Note: The update process and time vary depending on the number of updates available for your system. Please do not shut down your device while the updates are applied; doing so will damage your system.

For detailed steps on how to check and install Windows Updates, go here.

How to Check if McAfee VirusScan Is Up to Date

  1. Locate and right-click the McAfee Endpoint Security icon in the lower right corner of your screen.
  2. A pop-up menu will appear. From this menu, select About.
  3. A window will appear with information about your McAfee Endpoint Security software. In this window, look for “Last security update check.”
  4. Check the date. The date should be today or a date close to the current date. If it does not say that, please repeat the “How to manually update your McAfee Endpoint Security” again.
    McAfee Last Security Update Check screenshot

How to Manually Update Your McAfee VirusScan

  1. Locate the McAfee Endpoint Security icon McAfee Endpoint Security iconin the taskbar.
  2. Right-click the McAfee Endpoint security icon and select Update Security.
  3. A progress bar shows the update’s progress (~60 seconds), and the pop-up window will close once it finishes.
    McAfee Update in Progress screenshot
  4. When the updater is finished, the window will close in 30 seconds or you may select the Close button.
  5. To verify that the update was successful, you may repeat the “How to check if McAfee VirusScan Is Up to Date”




Learn How to Change Your Printer Settings To Print in Black & White

Our Staff

If you need immediate assistance, please contact the Help Desk. Our ITG staff currently includes the following individuals:

Help Desk:

Denise Araki
Help Desk Manager
LC 101
(808) 455-0504

Horacio Rojas
Help Desk Manager
LC 101
(808) 455-0591

IT and Networking:

Lionel Shigemura
Network Administrator
GT 104
(808) 455-0486

Troy Oshiro
GT 104
(808) 455-0605

Byron Watanabe
IT Manager
BS 108
(808) 455-0493

Dan Knezek
IT Specialist Senior
BS 109A
(808) 455-0595